PRIVACY POLICY

TERMS & CONDITIONS
Accommodations Plus Receptive Tours LLC is pleased to present you our Tariff of Accommodations and Services across the United States.

General Terms:
Rates All Accommodations Plus Receptive Tours LLC rates are quoted U.S. Dollars.

Validity:
We are featuring products valid from April 1, to March 31, of the existing year

MORE ABOUT: Accommodations Plus Receptive Tours LLC:

Hotel Star Ratings & Descriptions:

In the United States there is no official star-rating system. API uses its own rating system, which may differ from ratings published by other Tour Operators. Room category descriptions are as correct at the time of publishing as possible. However, the hotels reserve the right to amend their description at any time.

Accommodations Plus Receptive Tours LLC cannot be held liable in any way to you nor to any third parties should this information change. Descriptions are based on information provided by the hotel. Rates are quoted in U.S. Dollars and are per night inclusive of applicable taxes and represent Standard, Run-of-House accommodations unless otherwise stated. Forms of payment: It is customary for hotels in the USA and Canada to request a credit-card deposit upon check-in to cover any incidental charges. Unused funds will be refunded upon check-out. Some hotels may accept a cash deposit in lieu but this cannot be guaranteed. Bed type’s Double rooms may contain only one double bed. Passengers requiring separate beds should specifically request this at the time of booking. Separate beds will then be placed on request subject to confirmation by the hotel. Triples and Quads are often 2 doubles or 2 Queen Beds. Rollaways, cots, and cribs can be requested (additional charges paid directly to the hotel). Convention or Premium Dates these are times are regular rates cannot be guaranteed. If the hotel confirms availability, Premium rates will be confirmed at the time of booking. These will include all applicable taxes. Family Plan Hotels will usually allow up to 2 children in a room free of charge up to a certain age limit. Each hotels policy may differ according to bedding. Non-listed hotels we can make these reservations for you, but API Receptive Tours LLC may have to prepay them to the supplier. Once API Receptive Tours LLC has prepaid suppliers for non-published services, there are no refunds or credits for unused Meals: services, even in the event of full cancellation of the booking. Non-listed hotels and services may also be subject to handling fees which may cause rates to be higher than the suppliers published rate. This will not be a basis for claims or refunds. Meal Plans generally begin with dinner on the day of arrival end with breakfast on the day of departure. There are specific hotels where these plans may be included in the rate. Special Requests: Must be indicated at the time of booking. API Receptive Tours LLC will make every effort to confirm them but cannot guarantee them. Tax Increases: Our prices include all relevant federal, state and locally imposed taxes. These taxes are subject to change, often at short notice. Any increases are beyond the control of both API Receptive Tours LLC and our suppliers. Should taxes increase, we will notify agents / clients and bookings will be adjusted to reflect the revised tax rates. When problems may occur on occasion, circumstances beyond our control (such as hotel closures, hotel sell out situations, force majeure), may mean that passengers have to be moved to alternate accommodations. If the circumstances are deemed to be beyond our control, then API Receptive Tours LLC will not be responsible for any additional cost incurred in finding alternate accommodation. Rest assured, whatever the circumstance, API Receptive Tours LLC will assist your passengers in every way possible. Black-out Dates Black-outs can be added at any time by the hotels. During blackouts, hotels are in critical occupancy status and are only prepared to honor existing reservations. Name and date changes may not be permitted after existing reservations have been reported to the hotel.

HOTEL BOOKING POLICIES:

How to send bookings you can send bookings via fax, email or electronically (preferred) Then - API Receptive Tours LLC will reply with a confirmation number. Your reservation has been accepted! Email: fit@apiusatours.com

What we need from you In order to expedite your confirmation, please provide the following information when making a booking:
1) Full passenger names, including first names, children’s ages (as some restrictions or reductions may apply).
2) Number of passengers per room. Bookings for more than 4 passengers per room are always on request and must be reconfirmed by API Receptive Tours LLC staff member to be valid.
3) Bookings for more than 4 rooms traveling together may be treated as a group and some hotels may add porterage charges. Any extra charges as a result may be billed to you.
4) Accommodation category (single, double, suite etc.).
5) Arrival and departure dates for each hotel.
6) City (State may be required in the case of more than one city with the same name).
7) Number of nights for each hotel.
8) Any special instructions/requests/comments relating to the booking (such as handicapped-accessible room, bed types, non-smoking room, high floor etc.).
9) Flight details (only if early or late arrival affects hotel check-in time versus room availability)
10) Your file reference number and full company name and contact information on each communication. What happens next so you know what to expect.
11) Requests are subject to availability; confirmations are usually sent within 24 hours except for Hawaii, National Parks and non-listed hotels. We will respond to these requests as soon as possible.
12) Our response will include your booking reference number (if provided) as well as API Receptive Tours LLC booking number that must be used in all future correspondence.
13) If a request cannot be accommodated, API Receptive Tours LLC will endeavor to confirm a guaranteed alternative hotel, unless you advise API Receptive Tours LLC that you do not want to be offered alternative hotels.
14) If the confirmed alternate hotel is not acceptable to your client, API Receptive Tours LLC must be advised to cancel this alternate hotel or any resulting no-show charges will be billed to you. All reservations are guaranteed for the first night. If you need to cancel the alternate hotel, API Receptive Tours LLC will acknowledge this in writing. What you need to know - You are responsible for providing API Receptive Tours LLC with notice of all cancellations and/or amendments either through written notice (e-mail) or electronically (through API ONLINE) and must be in receipt of API Receptive Tours LLC acknowledgement of such. Any bookings that have not been cancelled are considered live reservations and are subject to cancellation penalties. (These are listed in this same section).

MORE ABOUT OUR RESERVATION SYSTEM:

Our online reservation system, located at www.apiusatours.com is an efficient electronic service offered to facilitate hotel and ground transportation bookings at the properties and services published in this tariff. API Receptive Tours LLC holds room inventory in selected properties to enable instant online confirmation, while in others, we may require a longer response time for confirmation.

Who gets to API ONLINE? Our online system is offered to wholesalers who are in good credit standing, allowing them to make and administer all reservations. API ONLINE cannot be used to reserve group reservations (more than 4 rooms or 10 passengers).

Disclaimer: We do not accept multiple bookings for the same party in the same hotel as this may be considered a group booking. Hotels will charge a higher room rate as well as porterage charges when this rule is violated. To use API ONLINE we need you to register your company online. You will receive your API Receptive Tours LLC login. Use it every time you book online to ensure secure transactions and tracking of your reservations.

Please don't! - The sale of FIT hotel rates on the Internet without prior explicit written approval from API Receptive Tours LLC is strictly prohibited. Violation will incur immediate cancellation of your contract with API Receptive Tours LLC.

MORE ABOUT FIT SERVICES:
1) Reservation Requests should be made through our Online Reservation System or sent by email to fit@apiusatours.com you will receive a written confirmation.
2) Requests must always provide full names of all passengers, airport, flight number, scheduled arrival / departure time and hotel.
3) Waiting time for International Flights is 90 minutes after landing. -- Waiting time for Domestic Flights is 45 minutes after landing.
4) Once arrived at the destination airport, passengers will find a guide with a sign with their name. Unless they select the shuttle option in which they will have to proceed to the appropriate departure location for selected service. This will be on passenger documentation.
5) Passengers will meet our guide after leaving the Baggage Claim Area. It is mandatory that passengers call our toll-free number 1- 855 274-7666 should they not find the guide once picked up their baggage. Passengers who will do not call us will be charged as no-show.
6) Excursions/Sightseeing/Theatre/Events: Passengers must follow itinerary indicating all of their confirmed services at the time of their arrival, it is their responsibility to contact our toll-free number in the event of any errors or omissions.
7) Payment must be received as per our contract
8) Any Changes (flight and/or time) or cancellations of confirmed services must be received at least 24 hours prior scheduled time in order to avoid 100% penalty (except where otherwise stated).

MORE ABOUT OUR GROUP SERVICES:

We can offer exclusive group pricing for just about any itinerary. Each group request will be costed individually based on prevailing supplier rates and availability at time of request. The final exclusive net rate will then be offered with the selected departure date and inclusions.

MORE ABOUT CHANGES AND CANCELLATIONS:

Changes by clients will happen once in a while. Once the passenger has arrived in the USA and/or Canada, itinerary changes can only be made by contacting API Receptive Tours LLC. API Receptive Tours LLC will not refund cancelled or changed hotel and services.

What happens with unused services? There will be no refund for any portion of a pre-packaged program that is not used by the passenger.

Terms & Conditions when you are charged API Receptive Tours LLC acknowledges and confirms all booking activity from the initial reservation to any changes and cancellations thereafter. It is your responsibility to ensure you have API Receptive Tours LLC confirmation for your latest activity, or you will be charged accordingly. API Receptive Tours LLC is not required to advise cancellation policies with each booking unless it is an exception to the rule.

Our reservations office hours are Monday-Friday 8:00 AM to 6:30 PM EST Time. Messages received after these hours are not processed until the next business day. For example, a change or cancellation received on Saturday for an imminent arrival will not be reviewed until Monday morning and therefore may be subject to no-show or cancellation penalties. How are you charged? The charges are per person. Any deviations or updates to these policies will be specified with each product on our website www.apiusatours.com. FIT Hotels Cancellation 2 days prior or no show. One night charge plus any additional penalties imposed by supplier, unless indicated otherwise at time of confirmation. Exceptional Cancellation Policies At certain hotels, different policies apply which will be indicated at time of booking. At some hotels name changes will be considered as cancellations as will any amendment which results in a reduced length of stay, including early departure. These are clearly indicated on our website. FIT Services No charge 3 days or more. 2 days or less 100% Broadway Show Tickets Due to the variety of shows offered and product availability, please refer to our website www.apiusatours.com for specific show cancellation information.

MORE ABOUT PAYMENT PROCEDURES:

You must establish an account with API Receptive Tours LLC in order to book our services. This will require a floating deposit and/or a letter of credit that will determine your credit limit. Once your account is established, invoices are issued within the week prior to the first service and must be paid within 30 days from the date of issue, or sooner, if your credit limit has been reached.

Non-payment may result in cancellation of future services. Payments can only be accepted in US Dollars by draft/check payable to a US bank, or by transfer to our account. Payments should be sent by wire transfer. Please contact Fadi Barakat at fadi.barakat@apihotels.com Please provide Accounting Department with payment details.

MORE ABOUT OUR OPERATIONAL POLICIES:

Vouchers:
API Receptive Tours LLC does not issue vouchers for FIT passengers. A separate voucher must be issued for each hotel and or supplier, including any pre or post nights booked in conjunction with any package tour. Your vouchers must clearly indicate: Booked and payable by Accommodations Plus Receptive Tours LLC and show the Accommodations Plus Receptive Tours LLC booking number. This information must be printed in English and appear in a prominent place on your voucher to ensure proper servicing by the supplier. Vouchers should also include API Receptive Tours LLCs toll free telephone number 855 274-7666 . In exceptional instances where passengers are traveling without vouchers, API Receptive Tours LLC may issue replacement vouchers but cannot be held responsible for any inconvenience or additional charges which may apply. A service fee of US$25 per room per hotel or per person per service will be added for unauthorized vouchers in addition to any fees charged by the supplier. API Receptive Tours LLC will not be held accountable for any vouchers issued without a confirmation from Accommodations Plus Receptive Tours LLC and we reserve the right to refuse to honor vouchers for services not booked through Accommodations Plus Receptive Tours LLC. If a hotel accepts your voucher listing Accommodations Plus Receptive Tours LLC as the responsible payee, your account will be invoiced automatically based on hotel charges plus an additional $25 fee as detailed above.

Smoking:

Smoking is not permitted on touring or sightseeing motor coaches in the USA and Canada. Smoking is also restricted in most hotels and restaurants and in certain cities, bars and lounges. Guests with disabilities: Accommodations Plus Receptive Tours LLC regrets that its representation cannot devote the level of special attention and accommodation that a passenger with a particular disability may require. Passengers needing assistance for personal needs must be accompanied by an able companion.

Guide Services:

All private guide services can be requested in English and Spanish. Other languages may be available upon request and higher prices may apply. Sightseeing & Admissions: All sightseeing tours operate on a seat-in-coach basis, unless specifically indicated otherwise. In most instances, passengers will have to make their own arrangements to/from departure and/or arrival points. Sightseeing tours do not include admissions (unless specifically indicated otherwise).

Airport Transfers:

Due to heightened security measures, representatives can no longer meet arriving passengers at the arrival gates. Instead, the driver or guide will meet the passenger in the baggage claim area. Passengers must be informed about this procedure. Meals: All meal prices include the specified meal, taxes and gratuities. Some beverages - usually soft drinks or coffee/tea - may be included. Any beverage that is not included must be paid for directly by the passenger at the time of consumption.

MORE ABOUT CLAIMS AND ADJUSTMENTS:

Passengers must immediately contact by telephone Toll Free 1- 855 274-7666 -if any problems develop in order for Accommodations Plus Receptive Tours LLC to intervene and resolve the problem. Passengers should know the API Receptive Tours LLC booking number for easy reference. If passengers do not contact our offices at the time of the problem, we do not honor claims sent to us at a later date. Claims for refunds and adjustments must be made in writing within 30 DAYS after our services are rendered. Claims must be accompanied by full details and documentation (hotel folios, receipts, vouchers, photos, cancellation numbers etc.). Whenever passengers cancel a hotel/service directly, they must be able to supply a cancellation number, hotel/service supplier contact name and the date of cancellation. Whenever passengers are asked to pay directly to the supplier, they should contact API Receptive Tours LLC immediately. Receipts and/or proof of payment must be submitted to API Receptive Tours LLC for a legitimate claim or request for a refund or adjustment.

What happens next?

API Receptive Tours LLC will do its utmost to respond to claims/adjustments as soon as possible. Our average response time is 21 business days. Correspondence regarding claims and adjustments should be sent to the attention of our Customer Service Department ops@apiusatours.com

Any discrepancy claimed on an invoice must be accompanied by your calculations to that point. Any cancellations and adjustments made on a booking will be reflected on your next Statement of Account. All previous invoices will be voided. Please be aware that Accommodations Plus Receptive Tours LLC does not authorize any deductions of amounts due for pending claims, until we are given the opportunity to research the matter and reach a mutual agreement. Accommodations Plus Receptive Tours LLC maintains separate Change and Cancellation Policies from hotel or service suppliers. A hotel or supplier waiving a fee does not necessarily imply that Accommodations Plus Receptive Tours LLC will automatically waive its fees. Liability Waivers Some suppliers providing adventure activities may require participants to complete and sign a liability form which is mandatory and locally processed. Passengers must be made aware of this procedure and know that they will not be provided the service should they refuse to sign the Liability Waiver Form. Each supplier has its own form. What to expect below you will find the most common terms & conditions usually included in a Liability Waiver agreement: (please have these translated for your passengers if possible!)

1) Any risk, dangers and hazards of the activity are fully understood and assumed by the passenger.
2) The possibility of personal injury, emotional trauma, illness, unanticipated event, death, loss or damage to property is entirely at the passengers own risk.
3) The passenger agrees to waive any and all claims against the company arising from the participation in adventure activities.
4) The agreement will be effective and binding upon heirs, next to kin, executors, administrators and all persons who may be entitled to assert a claim as a result of the injury of the passenger.
5) The passenger confirms being mentally and physically fit and fully able to participate in adventure travel. There are no special medical requirements but exceptions would be included in the form if applicable.
6) A parent or guardian will have to read and sign the agreement on behalf of passengers under 18 years of age.

MORE ON OUR PROMISE OF SERVICE (RESPONSIBILITIES):

Accommodations Plus Receptive Tours LLC reserves the right to substitute hotels of equal or better standard for those mentioned in the tour itineraries and to alter sightseeing schedules and/or types of transportation whenever and wherever we deem it operationally necessary. The suppliers of transportation, sightseeing, hotel accommodations, meals and other services and attractions, as well as tour escorts, are independent contractors and not agents or employees of Accommodations Plus Receptive Tours LLC and therefore neither Accommodations Plus Receptive Tours LLC nor any of its affiliates shall be liable for any personal injury or death or damage to or loss of property arising out of the performance or non-performance by such persons and entities or arising out of other incidents while on tour including without limitation equipment breakdown, accidents, theft, lost or damaged baggage, strikes, delays and cancellation of or changes in itinerary, schedules, etc. By making a reservation, you acknowledge the foregoing and agree to advise your clients of the foregoing and to hold harmless Accommodations Plus Receptive Tours LLC and its affiliates from any and all damages, liability and expenses (including attorney fees) arising out of any claim or legal action related to the foregoing. We strongly recommend that appropriate insurance be obtained prior to arrival. Travel documents, including visas, as well as compliance with custom regulations, are the responsibility of the passengers. Accommodations Plus Receptive Tours LLC will not be responsible for costs incurred by passengers not having proper travel documentation.

What if I need to change my travel arrangements?

If you need to change your travel arrangements less than 24 hours before arrival call API ONLINE at the telephone number listed on your itinerary. To cancel or change a reservation or purchase, see Modify Booking

Other possible charges:

Some accommodations require prepayment, most charge if a traveler does not check in to a reserved room as scheduled, and some reservations are nonrefundable if canceled. There may be cancellation charges for certain guaranteed services in API ONLINE like air tours and Broadway or Las Vegas shows. Familiarize yourself with all rules that may apply to your reservation.

E-mail address:

Please verify that the e-mail address we have on file is the correct address. We'll use this address to send you reservation updates and other travel-related information.

Travel Professionals Terms and Conditions
1) If you are signed up on API ONLINE but do not have direct billing with API ONLINE, you will have the choice to enter one or more credit cards.
2) *All Users will need to login in order to see API ONLINE product and /rates. This is how we protect your discounted industry rates
3) The credit card will be charged immediately for all services confirmed on a free-sale basis upon check-out. Agents will be prompted to enter a credit card or use a card already stored on file.
4) Services on request will be confirmed within 3 business days from the date the request was sent.
5) Most reservations will be confirmed within 24 hours.
6) If you, the agent sends a cancellation of a service on request (not yet confirmed) we will proceed to the cancellation without penalty.
If the cancellation arrives after the service has been confirmed:
1) We will apply a $25 fee and credit the difference -if any.
2) Other fees may apply for services depending on the individual cancellation policy of these individual suppliers.(Some services have 100% penalty when confirmed)
3) Agent will have the option to enter a third party credit card (client). We will then capture the name, last name of the person making the reservation (the Travel Agent) as well as the person being charged.
4) This will mean that a X% commission will be granted to the TA (if not doable in current version we will develop the percentage in B.[2] )
5) Services on request will be charged as soon as the confirmation is entered in the system.
6) When the reservations are made that include a mix of free-sale and on-request services, we will proceed to charge immediately the Free-sale and charge other on-request services as they turn confirmed. (Typically within 3 days)

Refunds / Penalties

Penalty fees are noted in our tariff as well as special notes in service confirmations. A penalty notification must be sent to Tour and Travel Professionals for all that applies. (Example NY Broadway Shows are 100% penalty as soon as they are confirmed. The cancellation penalty applies immediately).

In the example below 100% cancellation is applied if cancelled 48 hours prior to the tour (business days? Should we specify in Control Panel?)

Your reservation will be held until the date and time you indicated that you would check in. If you cancel your trip or decide to stay elsewhere, you must cancel your reservation with API ONLINE or the accommodations and or services will incur "no-show" charges.

Customer support

With API Online, you're guaranteed customer service 24 hours a day, seven days a week. If you have any questions or concerns about your itinerary, our service representatives will be ready to assist you by email or by phone.